Managing a property investment shouldn’t feel like a full-time job. Whether you own an apartment complex, townhouse development, villa property, or commercial building in Nairobi, the right property management partner makes all the difference between stress and success.
At Eden Heights Realty Limited, we’ve spent over 15 years perfecting our approach to property management. Our mission is simple: protect your investment, maximize your returns, and give you complete peace of mind.
What Makes Professional Property Management Essential?
Property investors and landlords face four critical challenges:
- Lack of exceptional service from management companies
- Poor attention to detail that leads to costly repairs
- Slow responsiveness to tenant and maintenance issues
- Limited accountability in financial reporting and operations
Eden Heights Realty was established specifically to address these gaps. We deliver a unique level of service based on one simple promise: a truly satisfied property owner is confident their investment is well-maintained, optimized for financial returns, and occupied by content tenants.
Our Complete Property Management Services
1. Comprehensive Liaison & Communication
We serve as your primary point of contact for all property matters. Our liaison services include:
- Proactive follow-up on issues requiring attention
- Regular communication with owners, tenants, and service providers
- Preparation of detailed reports and organization of meetings
- Development and enforcement of property rules and regulations
2. Professional Maintenance & Repairs Management
Maintenance is the largest expense area in rental properties, which is why we’ve built relationships with qualified service providers across all specialties:
- Lift maintenance including government inspections
- Security systems covering guarding, electric fencing, alarms, intercoms, CCTV cameras, and fire equipment
- Pump maintenance for booster pumps and water systems
- Generator servicing with timely maintenance and fuel management
- Recreation facilities including gyms, swimming pools, saunas, steam baths, and entertainment areas
- Property cleaning supervision and garbage collection management
- Gardening services to maintain curb appeal
- Fumigation and pest control
- Utility management for water, electricity, internet, and cable TV
- Emergency repairs for electrical, plumbing, and carpentry needs
We supervise all work and certify proper completion before making final payments. Our focus on aesthetic features ensures your property always presents well, as we believe these are the face of any investment.
3. Finance & Accounting Services
Financial transparency and compliance are non-negotiable. Our accounting services include:
- Meeting all statutory obligations (VAT, WHT, income taxes, land rates, land rents)
- Timely payments to all service providers
- Invoicing and collection of service charges and utilities
- Professional bookkeeping with timely financial reporting
- Annual statutory audits and compliance management
- Asset register management
- Cash flow projections and budget preparation
- Quarterly and annual financial reports
- Organization of committee meetings and AGMs
4. Service Provider Selection & Supervision
We handle the vetting, negotiation, and supervision of all service providers including security guards, cleaners, and gardeners. By negotiating corporate rates, we ensure quality service delivery while maximizing your returns on expenditure.
5. Regular Property Inspections
Periodic inspections of all machinery, structures, and fittings in common areas help us detect and prevent problems before they become expensive repairs.
6. Insurance Coordination
Working with reputable underwriters, we ensure your property is adequately insured to mitigate losses from insurable risks.
7. Staff Management
For properties with ground staff, we process monthly salaries and ensure timely submission of all statutory deductions (NHIF, PAYE, NSSF) for caretakers, cleaners, gardeners, and receptionists.
8. Tenant Marketing & Management
Finding and retaining quality tenants is crucial to your investment success. Our services include:
- Strategic marketing to attract quality tenants
- Thorough evaluation of prospective tenants based on credit and residence history
- Lease preparation, facilitation, and negotiation
- Tenant education on property maintenance and rules compliance
Our Property Management Philosophy
At Eden Heights Realty, we operate on four core principles:
- Provide exceptional service to our clients at all times
- Deliver property management second to none in professionalism and quality
- Establish mutually beneficial relationships built on trust and transparency
- Maintain the highest standards in every service we provide
We focus on obtaining the best possible returns while minimizing your expenses. We implement your instructions precisely, lease your property to suitable tenants efficiently, and continuously work to maintain and enhance your investment value.
The Eden Heights Difference: Tenant Education
One area often overlooked in property management is tenant education. We’ve found that informed tenants are happy tenants who:
- Pay rent on time
- Take better care of your property
- Report minor issues before they become major problems
- Stay longer, reducing vacancy and turnover costs
We educate tenants on proper equipment operation, water and electricity conservation, cleanliness standards, and when to report maintenance issues. This proactive approach significantly reduces unnecessary costs and protects your investment.
Property Management Fees
Our transparent fee structure is designed to be fair and competitive:
- Apartments: Ksh 1,500 per unit + VAT
- Townhouse Development (Common Area): Ksh 3,500 to 5,000 + VAT (depending on number of units)
- Villa Property (Common Area): Ksh 6,000 + VAT
- Rent Collection: 6-8% + VAT
- Commercial Property (Common Area): 10% + VAT of total service charge
Complete Financial Transparency
At the end of each month, you receive a detailed statement showing:
- Service charges collected
- All payments made (rates, service providers, maintenance, salaries)
- Management fees
Additionally, you receive a comprehensive end-of-year financial statement detailing all transactions. Payments are made promptly according to our agreement, with adjustments for weekends and public holidays.
Our Track Record: Properties We Manage
We’re proud to manage some of Nairobi’s most prestigious properties, including:
- Pyramid Square
- The Bridge Apartments
- Apple Creek Villas
- Fairoaks
- Pyramid Springs
- Heritan House
- Royal Oak
- The Crescent Apartments
- Tende
Why Choose Eden Heights Realty for Property Management?
The answer is simple: we genuinely care.
We care about you as our client. We care about your investment and its long-term value. We care about your peace of mind, knowing everything is handled professionally. We care about your tenants and their satisfaction. And we care about building a long-term business relationship based on trust, transparency, and results.
When you choose Eden Heights Realty, you’re not just hiring a property manager—you’re gaining a partner dedicated to protecting and growing your investment.
Ready to Experience Professional Property Management?
If you’re tired of the stress, inefficiency, and uncertainty that comes with managing your own property or working with subpar property managers, it’s time to experience the Eden Heights Realty difference.
Contact us today to discuss how our tailored property management services can maximize your returns, minimize your headaches, and give you the peace of mind you deserve.
Eden Heights Realty Limited — Protecting your investment since 2010.